Simple but effective. During a recent visit to my local grocer I was reminded how even simple recognition can make someone’s day. There is a bell near the exit door with a sign that states “ring the bell if you experienced great customer service today”. As a happy customer was leaving the store she rang the bell. At that moment all of the associates stopped what they were doing; they smiled, simultaneously clapped their hands and applauded each other for a job well done. The smiles remained on their faces as they went back to work.
Make Appreciation Key to your Company’s Culture
In my decades of work with hundreds of companies both large and small, I’ve discovered that few things are as...
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